rayk26's profile

New Poster

 • 

4 Messages

Tue, Jan 28, 2020 6:00 PM

Xfinity Roku Stream app stopped working on 1 tv only.....

Error Code 403-102 on my roku deviceon 1 tv only,   App on IPAD and other tv works fine.

 

Started after I just switched to my own modem.

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@rayk26 wrote:

Error Code 403-102 on my roku deviceon 1 tv only,   App on IPAD and other tv works fine.

 

Started after I just switched to my own modem.


There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

New Poster

 • 

4 Messages

1 y ago

 Will give it a try, spent many hours on the phone already with the.

 

Thanks

New Poster

 • 

4 Messages

1 y ago

Still soes not work after spending another 2hrs on the phone with xfinity...

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