Visitor
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1 Message
Xfinity purchased movie isnt working
I purchased a movie on xfinity and it charged me for it, but I am unable to play it. It is showing purchased when I try and play it, but im getting error xre-03092 and its telling me its unable to play video.
XfinityRay
Official Employee
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4.3K Messages
2 hours ago
Hi, @user_1od76d! It's always great to kick back and enjoy a movie! I am sorry to hear that you got an error message instead. That is not something we want to happen and apologize for the experience. Are you watching on a TV box or using the Xfinity stream app? What troubleshooting steps have you tried such as sending a system refresh or logging out and back into the Xfinity Stream app?
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