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KerryLBorboa
1st Topic

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3 Messages

Monday, October 3rd, 2022 3:49 AM

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Xfinity on Roku not displaying CBS

I have a Roku device on my TV and I cannot access CBS on it. On my TV with an Xfinity box, the channel is there.

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2 years ago

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CCMartin

Gold Problem Solver

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2.9K Messages

2 years ago

Hey there, @KerryLBorboa 

 

Is your Roku connected to the in home wifi network? You may need to reset up the connection to the rocket device and see if that helps. Let our Digital care team know and from here we can continue to help if the issue is not resolved. Thank you so much for your patience and for posting to our fantastic community boards! -MartinB 

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KerryLBorboa

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3 Messages

@XfinityMartinB​ - The Roku device is connected to the in home wifi network. They are both on the same network, but in different rooms in my house. I deinstalled the Xfinity app from Roku. I shut off the Roku device. Reinstalled the Xfinity app, and still no CBS channel. My Xfinity box is connected to another TV in another room and has the CBS channel on it. I have restarted my cable box as well. In another bedroom, I have an additional Roku device and that TV does not have the channel either. My laptop has Xfinity stream and it does have the channel. Is there anything wrong with your Roku app by chance?

2 years ago

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CCBrandon1

Problem Solver

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770 Messages

Thank you for those details. I have looked for any reported issues, and have not seen anything reported. Is the channel gone, or do you get an error?

I no longer work for Comcast.

2 years ago

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KerryLBorboa

Visitor

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3 Messages

The channel was gone. But, whatever you guys did in the last two days, has made it reappear.

2 years ago

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CCErika

Problem Solver

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339 Messages

That is great to hear! If you need us we are available 24/7 for you! I hope you have a great day ahead. 

I no longer work for Comcast.

2 years ago

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