Xfinity Home/In home channels not working

Upgraded plan to 2 gig plan online and added s34 modem.  Had to call back in to relink rental boxes which took 30 minutes after they stopped working with plan chance.  Now the stream app will only play TV go channels and its not recognizing my home wifi to play channels that are only for in home watching.  Please advice.

Called 2x time and reps said the xfinity system.  Won't stream in home on the app with the s34.  How can this be true when I just had a prior s34 and it worked great.