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xFinity Billing & NOW StreamSaver Bundle
I pay for NOW StreamSaver which includes Apple TV+, Peacock, and Netflix. In checking my account my payment was processed on May 1. Suddenly April 30th I get emails from Netflix and Apple stating that:
Apple: Your Apple TV+ subscription through xFinity is ending.
Netflix: You’re no longer using your Xfinity bill to pay for your Netflix membership. Please add a new payment method to keep watching all your favorite TV shows and movies.
Netflix has paused my accounts and Apple is giving me a free month before they change my iCloud account for Apple TV+.
I went to the physical store yesterday and then spent 5 hours on ‘chats’ with 3 different people and then spent an additional 2 hours on the phone. Nobody is able to resolve this issue. THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!
On the forum I see that this is a known issue since Sept 2024. EITHER RESOLVE THE ISSUE OR REFUND MY MONEY!!!
No Responses!