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Monday, May 5th, 2025 5:12 PM

xFinity Billing & NOW StreamSaver Bundle

I pay for NOW StreamSaver which includes Apple TV+, Peacock, and Netflix. In checking my account my payment was processed on May 1.  Suddenly April 30th I get emails from Netflix and Apple stating that:

Apple: Your Apple TV+ subscription through xFinity is ending.

Netflix: You’re no longer using your Xfinity bill to pay for your Netflix membership. Please add a new payment method to keep watching all your favorite TV shows and movies.

Netflix has paused my accounts and Apple is giving me a free month before they change my iCloud account for Apple TV+.

I went to the physical store yesterday and then spent 5 hours on ‘chats’ with 3 different people and then spent an additional 2 hours on the phone.  Nobody is able to resolve this issue.  THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!

On the forum I see that this is a known issue since Sept 2024.  EITHER RESOLVE THE ISSUE OR REFUND MY MONEY!!!

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