Visitor
•
16 Messages
Xfinity beta streaming app freezes frequently
The Xfinity beta streaming app freezes frequently. The app is installed on a Fire TV stick 4k Max which is connected to a Samsung TV using an ethernet connection. I had a previous generation Fire Stick with the same problems.
I have researched and tried everything including uninstalling and reinstalling the Xfinity app; ensuring the Fire TV has the most current version; unplugging the TV and Fire Stick for a full minute; uninstalling unecessary apps; and optimizing Fire TV audio and video settings.
EG
Expert
•
106.9K Messages
3 years ago
Concern moved here to the proper help section for assistance.
13
0
swilkers
Visitor
•
2 Messages
3 years ago
I have the same issue. I've uninstalled/reinstalled and even swapped to a Roku since we thought it was the Fire Stick that was the problem. Seems that it's not the equipment because now the Roku is having the same problem.
4
user_a33721
Visitor
•
6 Messages
3 years ago
Hey Comcast, this is a very common and recurring problem with the Xfinity stream app for Fire TV that you need to fix. It's happening to us on a Fire TV Stick gen 3 with the Xfinity stream app (Prime and Netflix apps work fine) and only when live TV when commercials start. I'm guessing that the advertisers your partners (TBS, TNT, Freeform, on and on) are earning revenue from would be disappointed to know that their commercials are so screwed up they're not being seen, and that millions with Fire TV sticks aren't even bothering to tune into their channels any more. Do something about this!
3
user_c7bb6a
Visitor
•
1 Message
3 years ago
I hate the Xfinity Beta Streaming app! It constantly freezes on both LG TV's. The recorded shows are of very poor quality. You need to move it from Beta to a steady platform or application. The logging in is way too slow that's if it connects. Constantly receive "Video can not be played" or some Error message. It constantly losses connection to my WiFi/router and I have to reload password to force it to connect. It's to the point I'd rather be back on a box, but I didn't even have that option when we purchased our 2 LG TV's.
Please get the streaming out of Beta!!!
3
user_8e4110
Visitor
•
11 Messages
3 years ago
I’m very happy After months with freezing cable stream I fixed the problem I was connecting my Tv using Wi-Fi that has very slow speedy download about 49.2 Mbps so I run a Cat 6 Ethernet cable from my modem directly to my Smart Tv so is giving me a speedy download of 590.5 Mbps and now I’m enjoying stream Tv with no more freezing!
Just wanted to cheer the excited news!!
0
0
user_be4785
Visitor
•
16 Messages
3 years ago
Glad that worked for you. I get over 900 Mbps and my Fire TV stick is already connected via Ethernet, but I still have the freezing issue. I only have this issue with the Xfinity Beta app, and I don't have the issue with other streaming services.
2
0
Dianemb
New Poster
•
4 Messages
2 years ago
Same problem here. Xfinity beta streaming service on Roku freezes, sound still intact, then Xfinity cancels the service and automatically returns to the rocks home page. Problem occurs on all for Roku TVs on the beta streaming service in my house. I’ve talked to the Xfinity helpdesk multiple times with no resolution. I’ve completed the steps noted above multiple times, and again no resolution. Problem persists with no change. It’s going on for almost 12 months with increasing frequency and related frustration. As noted above, this problem only occurs on Xfinity not on Netflix nor Amazon prime video. It would be a huge relief if somebody would address this problem and fix it for all of the beta streaming customers who are experiencing it, which is a large number as some of my neighbors have had the same problem, again with no resolution at all. Needless to say I’m a very unhappy and dissatisfied long-term customer.
7
user_66a3e1
Visitor
•
3 Messages
2 years ago
Hi Diane / all, Please don’t bother reading anymore into this, deleting cache/data, uninstalling and reinstalling, restarting etc. Even with a top of the line gateway and router none of these fixes will work. Regardless of using a wireless or wired connection it is all SCAM. It will always freeze, they want you to rent a TV set top box instead for eternity. Customer service will play dumb, and they will ask you to contact them on these forums directly. If you want to avoid the freezing you will need to cough up the extra cash monthly.
2
user_a4dd91
Visitor
•
1 Message
2 years ago
Recently switched to xfinity tv using the extreme beta app. Was told that I didn't need a box only to find out that the app doesn't work properly and freezes all the time. Xfinity has sent out 2 technicians only to find out that this is a common problem and cannot be fixed at this time. Was told that I had 30 days to decide to keep the service (on day 24 now), or go back to my previous internet only. Now I find out that the internet plan I had is no longer available and I will have to pay over 50% more for the same service. If that isn't bait and whitch I don't know what is.
Selling a product that doesn't work for a large percentage of customers to me seems to be illegal. [Edited: "Solicitation"] It doesn't seem they have any desire to fix the problem.
(edited)
1
user_4eb058
Visitor
•
1 Message
2 years ago
I have the dame issue as everyone else and seems like for $200 a month they should fix the issue but they wont.I have a tech coming out Sun which im sure is a waist of time.I agree maybe enough comaints to the FCC will force thier hand
5