2 Messages
Xfinity beta app stopped working on my Roku TV
I’ve deleted and added the Xfinity stream application multiple times my Roku TV and I receive a message after entering the xfinity code that “unfortunately, we cannot support high speed data customers without a video subscription. I haven’t changed my plan and years. Based on my research I need my streaming device entitlements reprovisioned by someone from the app support team.
DreamSayerZ
Problem Solver
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688 Messages
2 months ago
@user_ea5y99 Did you happen to signup for a NOW service recently?
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user_0okgma
2 Messages
2 months ago
Mine stopped working Jan 20 when trying to stream the CFP Championship game. First it was a series of errors (one ending in 16 another in 10 like 0016 or 0010). Did all the suggestions multiple times - re-started router, unplugged everything, deleted app, knocked out wireless connect and re-connected, swapped out Roku's units, blah, blah, blah. No dice. Spent a lot of time troubleshooting. Can stream xfinity off of tablet and phone no problem. All other apps working on Roku and on Sony TV (separate platform). Used Roku for xfinity since Sony does not support (provide app). Customer support puts me through everything I've done here.
Then next day getting the "must be on home wifi" message and it's been that way since. We have xfinity Internet and home wifi is enabled. Multiple devices are running on it with no problems. Bills are paid. Not an Internet issue. Not a router issue. Not a wifi issue. Not Sony issue. Not a Roku issue. So it's on xfinity at this point. Leaves me no other alternative than to cancel xfinity TV and go with another service that works on either Roku or Sony TV.
Like the xfinity line-up for the package we selected, price is fair, and multiple product discount of $20 is nice, but what's the point if it doesn't work. Even if it's free, it's useless for our set-up. Sorry.
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