Kellone's profile

Regular Visitor

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2 Messages

Wed, May 22, 2019 7:00 PM

Xfinity beta app on Roku :subscribe to channels

I’ve installed app and uninstalled app, rebooted Roku and I cannot watch any channels live or streaming. The only options any channel I try to watch says subscribe, record or series info. 

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Responses

Accepted Solution

Official Employee

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2.5K Messages

2 y ago

Hi, Kellone. Thanks for your time and for working with me in PM. Very glad I was able to help you fix the issue. Have a good one, take care. 

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ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Kellone, thanks for reaching out here! I would be happy to help with the stream issues you're running into. Is this same thing happening on other devices or just the Roku? 

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Regular Visitor

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2 Messages

2 y ago

No also happening on iPad. I’ve restarted modem and still not working, tells me I need a subscription.

Official Employee

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2.5K Messages

2 y ago

Frustrating! Please send me a private message with your name so I can take a look at your account and subscription on this end and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

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Visitor

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2 Messages

3 m ago

I am having the same issue. I have been using Roku with Xfinity Beta for about 8 months. Suddenly i can't watch any channels. The only options are Subscribe and Series Info. How was this issue resolved previously?

jweaver0312

Expert

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1.9K Messages

3 m ago

2 year old thread being closed, please create a new post if you are having the same issue as described in this thread.

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