U

Visitor

 • 

1 Message

Monday, March 29th, 2021 5:47 PM

Closed

Xfinity beta app firestick

I’ve had the xfinity beta app on my amazon firestick for the last couple weeks. As of yesterday I cannot access any live tv (HD or SD) channels and all of my recordings don’t show up. Is there a way to fix this? I did not have this issue when I first set-up the app on my firestick.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

874 Messages

4 years ago

@user_c1ebcc, thank you for reaching out over Xfinity Forums. I am sorry to hear you have had trouble using the Xfinity Beta app on the Firestick. I enjoy watching TV at the end of the day to relax so I'd be frustrated if my TV features weren't working. I am sorry to hear this has been an ongoing issue. I would be happy to get this resolved, so you can watch your shows with no interruption.

 

What troubleshooting steps have you already tried? Have you uninstalled the app and reinstalled? Have you attempted to reset your modem? Your time is valuable, and I certainly would hate to make you go through troubleshooting from the beginning again.  

Visitor

 • 

2 Messages

4 years ago

I am trying to use the XFinity app on a TV connected to my Xfinity account through an Amazon firestick.  Every day I go through a nightmare trying to connect to my XFinity TV stations.  All that comes up is an app selection.  I can get to Netflix just fine, but every time I try to bring up the XFinity app I only get a blank screen or occasionally an "Unknown error" message.  I have been able to bring up the Xfinity TV channel list, just like the one that appears on TV's using the cable box, but it happens only after I have pressed all the remote control buttons for ab out fifteen minutes, apparently at random because I can never get the seams sequence of magic keystrokes in the right order.  What am I doing wrong, besides trashing the whole thing and stitching to Dish?

Gold Problem Solver

 • 

541 Messages

Good morning, @user_063780, and thank you for reaching out through our Community Forums for help with the Xfinity Stream app on your Firestick. I'm sorry to see that you are also experiencing issues with the app working the way it should be. I love using it on my phone and tablet when we're out and about and when we go on trips. In fact, we just went on a camping trip last weekend, and I downloaded a couple movies from the app before we were out of range so we could have a movie night. It was pretty great!

 

Are there any troubleshooting steps you've tried already, such as deleting the app and reinstalling it? Not all models of Amazon Firestick are compatible with the Xfinity Stream app; have you confirmed that the model you are using is compatible with the app?

I no longer work for Comcast

forum icon

New to the Community?

Start Here