murphybunch5's profile

New Poster

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3 Messages

Thu, May 2, 2019 7:00 PM

Xfinity App won’t load on Samsung Smart tv

It worked fine at first no issue what so ever. Now it only works 10% of the time. I don’t get to watch tv, what am I paying my high bill for?

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@murphybunch5 wrote:
It worked fine at first no issue what so ever. Now it only works 10% of the time. I don’t get to watch tv, what am I paying my high bill for?

there is no current charge to the use stream app on your samsung. try updating the firmware for the samsung TV and then uninstall and reinstall the app. be sure to accept the terms and conditions.

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

murphybunch5, thank you for reaching out. I'd be happy to help! Are you running into any error messages? 

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