xfinity app say not on home wifi

user_70ff14. Thanks for reaching out and providing those details. If you're connected to your home Wi-Fi and these channels were working on your Amazon tablet previously, it sounds like the Xfinity Stream app may not be correctly recognizing your home network connection. To start, please try closing and reopening the Xfinity Stream app, restarting the tablet, and confirming that the device is connected to your home Wi-Fi network rather than a guest network, VPN, or mobile hotspot. You can also try signing out of the Xfinity Stream app and signing back in. If the issue continues, please let us know which specific channels are affected and whether you're seeing any error messages. We'll be happy to take a closer look and help determine what's causing the app to incorrectly identify your connection.