Fixsteamapp's profile

Regular Visitor

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4 Messages

Mon, Jun 29, 2020 1:00 PM

Xfinity app not working on Samsung series 7

The app was working it would go out occasionally but come back on. One night it went off and now won’t get off of my purchase movies. I can’t get to the main menu I done tried everything Comcast is clueless I just want to watch tv I pay for any body help

Responses

Regular Visitor

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4 Messages

1 y ago

Hi my tv doing the same thing have u gotten an answer yet
Rustyben

Expert

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24K Messages

1 y ago


@Fixsteamapp wrote:
The app was working it would go out occasionally but come back on. One night it went off and now won’t get off of my purchase movies. I can’t get to the main menu I done tried everything Comcast is clueless I just want to watch tv I pay for any body help

use a desk/laptop and try to access your stream. also, try a smart phone/tablet. do they work normally now while the Samsung will not work? Have you used the Samsung remote to update the TV's firmware (needs access to your internet)? you may have to do it a few times until no update is available. 

EDIT: combined your cross-posts.

Regular Visitor

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4 Messages

1 y ago

App works find on roku tv and my phone just not my Samsung tv any more
Rustyben

Expert

 • 

24K Messages

1 y ago


@Fixsteamapp wrote:
App works find on roku tv and my phone just not my Samsung tv any more

try this before asking to update back office databases (step after this). go to your TV's menu using the TV remote and find the update firmware (of the TV) menu and update it over and over until there are no updates to install. Then using the TV remote, remove the Xfinity Stream app. then unplug the power (not just turn off) the TV for 3-5 minutes (longer the better) so a reboot of the TV can clear memory/cache. after turning the TV back on reload the Xfinity Stream app and sign in. be sure to accept the terms and conditions. working?

Regular Visitor

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4 Messages

1 y ago

Nope not at all still the only thing comes up is the recent purchases I followed every step left it unplugged for 30mind It must be an outage with the app and Samsung TVs cause I’m see a lot of people been having this problem and no solution yet
Rustyben

Expert

 • 

24K Messages

1 y ago


@Fixsteamapp wrote:
Nope not at all still the only thing comes up is the recent purchases I followed every step left it unplugged for 30mind It must be an outage with the app and Samsung TVs cause I’m see a lot of people been having this problem and no solution yet

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor. Unfortunately it is sometimes quite difficult to get to the app support team. If you are unable or unwilling to try let us know and we'll try to get an official employee on this forum to assist you. 

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