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user_0x8fgm
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2 Messages

Sunday, October 26th, 2025 2:48 PM

Xfinity App not working on Firestick

I have a couple of TVs with Amazon Firesticks for streaming. As of October 2025 (probably after software updates), the Xfinity Stream app does not work anymore.

For live channels, the app keeps buffering and does not show any content.

For recordings, it does not play any of them.

Before these updates, it worked fine with all the features.

Current version for the FIRE OS is 6.7.1.1 (NS6611/5866).

Current version of Xfinity Stream: 8.12.0.2517.

I also tried this app in a Roku Premiere 4K, and it does not work either. It presents the same issues.

Any help fixing this problem would be appreciated. 

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17 days ago

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XfinityAdrienne

Official Employee

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1.7K Messages

27 days ago

Good Morning, @user_0x8fgm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App. Are you still having troubles with accessing the service? If so, can you share any troubleshooting steps you have completed? 

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user_0x8fgm

Visitor

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2 Messages

I have tried all the usual steps. Restarting, cleaning cache, trying different devices to no avail.

The app does not work anymore. 

As mentioned, previous versions worked fine. 

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27 days ago

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XfinityAdrienne

Official Employee

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1.7K Messages

Thank you so much for sharing those details with us @user_0x8fgm! I would be happy to dive into the account deeper account with you. Can you please send us a DM?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_q4emut

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1 Message

I'm also having the same issues on three of my Firestick devises that started at the end of October. I tried all the same steps to rectify the issues but to no avail 

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19 days ago

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XfinityEricB

Official Employee

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2.8K Messages

 

user_q4emut Thanks for reaching out about the streaming issue on your Firesticks. I would be happy to look into what is causing the problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_qhmiol

3 Messages

18 days ago

Similar issue with me. At least 2 firesticks having issues...mostly while navigating channel (when shown on right side of screen) - can not close list or cannot scroll thru channels. Need to back out to main menu and re-select channel list.  Started late October.  I did not update app (unless it was done automatically).

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