Visitor
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5 Messages
Xfinity app is garbage
Why won’t Comcast acknowledge and fix the problem with their Xfinity app. Audio and video are out of sync. The service is so poor that it’s hard to watch TV. We simply listen to news these days since the service is so poor.
live been on tech support calls and they do not acknowledge that this is a systemwide problem. They state that I’m the only customer they are aware of experiencing these problems.
Horrible service!,,
XfinityMarcos
Official Employee
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1.8K Messages
1 year ago
Hello @user_a309c7, I know it can be tough when you're dealing the with same repeat issue, so I'm sorry that has been the case for you. My team can definitely help you with your service concerns, and we'll stick with you until we get to the bottom of this. I want to make sure we're on the same page right off the bat. Are you referring to the Xfinity Stream app or the Xfinity App? The Stream app will be where you have the ability to stream and enjoy your channel lineup, and the Xfinity app will allow you to be able to manage your account.
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user_979dcf
Visitor
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1 Message
1 year ago
You are not the only customer with the Xfinity Stream app problem. 1/2 the time I try to use it, it just buffers and wont work. I think this is on purpose so I have to rent their box for $10 dollars a month.
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user_a309c7
Visitor
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5 Messages
1 year ago
This problem (video and audio out of sync) started within the last 12 months. Never had poor quality service in the last 15 years —- but their current service is horrible.
I am beginning to believe that Comcast does not have the proper skill set to solve their own problems.
All I get is lip service.
And when calling Comcast, one has to listen to their long automated recording.
horrible service.
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jkurtz55
Visitor
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1 Message
1 year ago
My internet works at home but I get no connection when drive away from house. Have called support but individuals are poorly trained and unable to solve. This is recent problem.1 Xfinity support is frustrating at best!
(edited)
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