U

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1 Message

Thursday, December 1st, 2022 3:15 PM

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Xfinity App Freezes

No matter which device, any attempt to watch live TV freezes after about 10 seconds.  I have rebooted all Roku devices, removed and reinstalled the Xfinity Stream app, checked for updates, and checked my internet speed. 

Problem Solver

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519 Messages

1 year ago

That is not good @user_fdf156 I will make sure we get your services working properly. Sorry for the ongoing freezing troubles. You mentioned you are watching on a Roku device. Do you have any TV boxes with us or only Roku devices? I want to make sure we troubleshoot all affected devices. 

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