Visitor
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1 Message
Xfinity app feeezes
I am another customer with the xfinity app having the freezing issues on my new Samsung TV. I have no issues with other streaming apps on the same TV. Please fix the bug that is affecting us. Your service is not cheap and we deserve and expect more from your company.
XfinityMelinda
Official Employee
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267 Messages
2 hours ago
Good evening, @user_9igka6! Thank you for taking the time to post on our Xfinity Community Forum! We understand how frustrating it is when the Xfinity Stream app isn't working as expected on a new TV, and we appreciate you bringing this to our attention.
Freezing issues on Samsung TVs can often be resolved by clearing the app cache, reinstalling the Xfinity Stream app, and ensuring the TV's firmware is fully up to date. Many customers have reported that completely clearing the cache before removing and reinstalling the app provides the best results.
We also have some additional troubleshooting steps available in our support article: https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app.
If you're still experiencing issues after trying those steps, please let us know and we'd be happy to help further.
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