Visitor
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6 Messages
Xfinity app can't sign in on Apple TV
Is there a clear resolution to this? Seems like I'm not alone. Streaming app stopped working yesterday. Other apps on the Apple TV work fine. I deleted and reinstalled the Xfinity app, and now the sign in fails. I get the "Welcome" message that states, "This device can only access Xfinity Stream on your in-home Xfinity WiFi...." My iPhone, MacBook, and Roku stick all use the app without a problem. I updated the Apple TV software. No change. I could try a factory reset, but that seems drastic. The Apple TV is definitely on my local network. I switched it to an ethernet connection, but that didn't help. Spent time on chat with a nice person who ultimately got disconnected.
Any hints?
ompompanoo
Visitor
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6 Messages
16 hours ago
I figured it out. I had a second Xfinity account that was given "default" status. So I switched it back to my home account, and things worked fine. I had also suspended iCloud Private Relay in case that would have prevented Comcast from identifying the location of my Apple TV.
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