Visitor
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6 Messages
Xfinity Agent's Lying About TV Packages
My contact is up so called in to get pricing on their new promotions. Of course everything has increased substantially. I was told I would have premium channels in my package like HBO, Starz, Showtime, Cinemax.... I've spoke to 3 different reps now how says they would fix it, and several hours spent with them, it's still not corrected. At this point, I'm sure what I was promised is a lie. I've been disconnected from chats because they know what I was promised wasn't true. This is ridiculous.
XfinityAdrienne
Official Employee
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830 Messages
1 year ago
Hey there, @user_866a13! I am so sorry for the experience with getting your new packaged resolved to what was promised. We would be happy to look into everything with you. Please send us a DM.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_866a13
Visitor
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6 Messages
1 year ago
I spoke to account rep and was told that it was unfortunate that I was given false information, but there is nothing that could be done. Based on several other reports I see this is a common practice for Xfinity. Something has to be done.
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