X1 DVR recordings not visible in mobile app
I am now in November 2023 having the exact same problem as several others have reported here. In fact, my large library of DVR recordings no longer appears even in the DVR box at this time! It seems to be coming and going. I have checked on two smartphones and a computer browser. Please help!
Also, Xfinity scrambled my account so that the cloud capacity was reduced from 100 hours back to the default 20. Unpredictable changes like this have happened before when there was a change to my billing or service. I have had to spend hours making multiple phone calls that include having to outsmart the voice routing so I could talk to a tech to 'activate' my account - after being a 15 year customer!