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Fish1sw
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Monday, February 10th, 2025 7:30 PM

Wrong Local Channels

I live on the south side of a county on the line between one service area and another. I get the wrong channel lineup for my area. So my local nbc, fox, abc, etc… channels are all for an area that I don’t live. Has anyone figured out a way to correct this?

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8 days ago

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XfinityThomasB

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8 days ago

Fish1sw Our content teams are constantly working to bring you the best and widest variety of programming possible. In some cases, certain factors such as licensing or contract agreements prevent us from carrying particular television episodes, series, or even channels.

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Fish1sw

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I’m not concerned about variety of programming. I live in Michigan, specifically Jackson County. My local channels are supposed to be out of Lansing, Michigan. But, instead, I get channels out of Toledo, Ohio. So, in the case of severe weather alerts or election information, I don’t get my information. I get information from the Toledo market which is not useful. 

(edited)

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8 days ago

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XfinityThomasB

Official Employee

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1.7K Messages

Fish1sw we are happy to check if things are pulling from the right central office.  Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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8 days ago

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