laarons's profile

Frequent Visitor

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6 Messages

Sun, Dec 20, 2020 12:00 AM

Wrong local channels

I live in the San Francisco area. When I try to stream local networks, three of the four (FOX, CBS, and NBC) end up being from outside my local area. The ABC stream is fine, but the FOX affiliate I get is from Philadelphia, and the CBS and NBC I get are from Wichita, KS. I've checked into the location of my IP address, and I've found that some sites say it is located in the correct area and one site saying it's in the Philadelphia area, but none saying it's in the Wichita area. This started happening just a few days ago. Before that, I got all the San Francisco area stations just fine.

Responses

Rustyben

Expert

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24K Messages

5 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Frequent Visitor

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6 Messages

4 m ago

I have yet to hear from anyone about this issue. However, over the past week, my Fox station has reverted back to the correct local one. I am still getting the Wichita CBS and NBC feeds, rather than the San Francisco ones.

Rustyben

Expert

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24K Messages

4 m ago


@laarons wrote:

I have yet to hear from anyone about this issue. However, over the past week, my Fox station has reverted back to the correct local one. I am still getting the Wichita CBS and NBC feeds, rather than the San Francisco ones.


i have 're-escalated' this issue. Something must failed at their end so they didn't see the escalation. notified the forum admins too.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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6.7K Messages

3 m ago

Hello laarons. We appreciate you visiting and posting on our Forums. Apologies for our delay in getting to your post. I can assist with reviewing your Xfinity Stream programming and help with troubleshooting as needed. To get started, please send me a private message and include your full name and service address, so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

I am having a similar issue. Seems that the fox affiliate of from dc.  The same channel on my set top box has the Baltimore affiliate.  How do I correct this so I am getting the Baltimore affiliate on Stream?

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