Frequent Visitor
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6 Messages
Wrong local channels
I live in the San Francisco area. When I try to stream local networks, three of the four (FOX, CBS, and NBC) end up being from outside my local area. The ABC stream is fine, but the FOX affiliate I get is from Philadelphia, and the CBS and NBC I get are from Wichita, KS. I've checked into the location of my IP address, and I've found that some sites say it is located in the correct area and one site saying it's in the Philadelphia area, but none saying it's in the Wichita area. This started happening just a few days ago. Before that, I got all the San Francisco area stations just fine.
Rustyben
Expert
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24.6K Messages
4 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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laarons
Frequent Visitor
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6 Messages
4 years ago
I have yet to hear from anyone about this issue. However, over the past week, my Fox station has reverted back to the correct local one. I am still getting the Wichita CBS and NBC feeds, rather than the San Francisco ones.
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Rustyben
Expert
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24.6K Messages
4 years ago
i have 're-escalated' this issue. Something must failed at their end so they didn't see the escalation. notified the forum admins too.
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XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hello laarons. We appreciate you visiting and posting on our Forums. Apologies for our delay in getting to your post. I can assist with reviewing your Xfinity Stream programming and help with troubleshooting as needed. To get started, please send me a private message and include your full name and service address, so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.
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john_davidson
Visitor
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1 Message
4 years ago
I am having a similar issue. Seems that the fox affiliate of from dc. The same channel on my set top box has the Baltimore affiliate. How do I correct this so I am getting the Baltimore affiliate on Stream?
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