Worst customer service

I have tried for 2 days to get to see my current plan the chat is not a chat it is a test to see how long you are willing to keep selecting an issue and getting no response.  I am trying to find when my Peacock subscription ends.  I can't see anything in my account because it is always busy try again later.  I have select current plan and still nothing but what I am currently paying for.  If I had any ability to get another company internet I would cancel.   It is unacceptable to pay money every month and not get any assistance when you need it.  Shame.