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BIslander
20th Anniversary celebration
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Problem Solver

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633 Messages

Wednesday, June 17th, 2026 1:53 AM

World Cup Audio

Just stereo, not Atmos.  Stream had Atmos during the Olympics.  Why back to stereo for the World Cup?

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2 hours ago

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XfinityThomasA

Official Employee

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3.6K Messages

3 hours ago

 

Hello, BIslander! Xfinity Stream supports Dolby Atmos, but it is currently limited to specific content. Always check the program details in your guide to see if a specific event, movie, or broadcast supports Dolby Atmos. Check out this informative article for more info. Use Dolby ATMOS with Xfinity X1

 

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BIslander

Problem Solver

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633 Messages

3 hours ago

Yes.  I am asking why no Atmos on the biggest sporting event in the world. Xfinity has Atmos on X1, but not on Stream.  

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XfinityThomasA

Official Employee

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3.6K Messages

 

BIslander -  completely understand how important it is to get the best streaming experience possible—especially when it comes to audio quality like Dolby Atmos. I’m happy to help you take a closer look! 


To start, could you let me know what device you’re currently using to stream? That will help narrow things down and make sure everything is set up for the best performance.
A few common reasons why you might not be getting Dolby Atmos include:

Unsupported devices: Atmos isn’t supported on mobile devices or some older streaming equipment.
To enjoy Atmos, you’ll typically need a compatible device such as a 4K-capable TV, Apple TV, or Fire TV.
You’ll also need an Atmos-enabled sound system (like a compatible soundbar or AV receiver) connected properly.

Once I know a bit more about your setup, I’d be glad to walk through it with you and help make sure you’re getting the full experience!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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BIslander

Problem Solver

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633 Messages

2 hours ago

I have a 5.1.4 layout using a Denon X3800H AVR.  I get Atmos from my XG1v4 DVR, LG OLED G2, Fire Cube 3rd Gen, and two 4K disc players.  The AVR reports getting 2.0 audio from the Stream apps on the LG and Fire Cube.  I received Atmos from those apps using the same equipment during the Olympics.

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BIslander

Problem Solver

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633 Messages

2 hours ago

Again, the World Cup is the biggest sporting event in theft world.   It is produced in Atmos and distributed in Atmos on many platforms and apps, including by Xfinity on X1.  Disappointing that Stream only does stereo, especially since we know the app is Atmos capable. 

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