jmm2562's profile

New Poster

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3 Messages

Sunday, July 7th, 2024 6:42 PM

windows PC xfinity streaming this video cannot be played Error player.canStream.403.403-12

Hello Community Members,

Xfinity Streaming does not work on Windows PC (on any browser) but works fine on Mac.  Trying to watch Wimbledon live match play.  Just get an error message ...

"This Video Cannot Be Played"

"We've run into a problem while streaming"

"Singles Fourth Round"

(Error player.canStream.403.403-12)

Tried Edge, Chrome, Firefox on recent Windows Laptop.  Some channels work, but not The Tennis Channel on SD or HD channels.  Discovered it works on Mac with Firefox.  What could possibly be wrong?

Thanks,

jmm2562

Official Employee

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1.5K Messages

5 months ago

 

jmm2562 Thanks for reaching out to us over our Community Forums. If you haven't already, you will want to clear your cache, and cookies in each web browser. I would also recommend disconnecting your laptop from your in home network, restart the laptop, and reconnect to the in home network. 

 

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