Hey @user_3y800d sorry to hear you're having issues with your Roku device. Would love just a little more context on what's going on- Are you trying to access the Stream App on your Roku device, and are getting an error message or code? If so, what's that message and code? If you have multiple Roku devices, is it happening on all of them or just one? Some fundamental steps to troubleshoot this
XfinityAlfonso
Official Employee
•
1.1K Messages
11 months ago
Hey @user_3y800d sorry to hear you're having issues with your Roku device. Would love just a little more context on what's going on- Are you trying to access the Stream App on your Roku device, and are getting an error message or code? If so, what's that message and code? If you have multiple Roku devices, is it happening on all of them or just one? Some fundamental steps to troubleshoot this
- Restart the Roku device/TV
-Uninstall/Reinstall Xfinity Stream App
-Check for Software Updates to the Roku
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