Why my plan is not upgrading

Good evening @user_6bhhjd, and thank you for reaching out on our Community Forums with your channel lineup concerns, we appreciate it and assure you that you've reached the right team to help! I'm sorry to hear that your new channels are not showing after upgrading from the Popular Plan to the Ultimate Plan. To confirm, did you receive an email confirmation confirming the plan changes? I just want to make sure that it went through properly. May I also ask what type of device you are using to watch TV? Are you currently using a TV box or are you using the Stream app?