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user_23p2fr
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Monday, December 30th, 2024 9:37 PM

Why is NFL network removed from Xfinity stream?

NFL network and NFL Redzone are removed from the Xfinity stream app. Channels 113, 600, 714 and 1215-1216 no longer appear in the channel guide.

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9 days ago

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XfinityAmandaB

Official Employee

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1.7K Messages

15 days ago

 

user_23p2fr Thank you so much for stopping in for help with the NFL Network and NFL Redzone on your stream app. We have not removed access to these channels in the stream app but access does depend on your lineup and options. Have you by chance made any changes to your TV options recently or changes to your promotions? 

 

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user_23p2fr

3 Messages

@XfinityAmandaB​ 

Amanda - good afternoon. Thank you for the reply.  The NFL Network and NFL Redzone have been removed from the Xfinity stream app. They are no longer available on Mobile, Laptop or ROKU. The channels are missing from the channel lineup. Calling support, we were told that Comcast had removed them from streaming for some unknown reason. No date was given for if or when they would be restored...

"Have you by chance made any changes to your TV options recently or changes to your promotions?"

No we have not.

 

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14 days ago

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XfinityAmira

Official Employee

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3.9K Messages

 

user_23p2fr, we would love to verify all this for you and double-check your account. To better assist you with looking into this, please send us a Direct Message. Here are the detailed steps to direct message us:
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

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user_23p2fr

3 Messages

@XfinityAmira​ The problem has been corrected 

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9 days ago

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XfinityGabriel

Official Employee

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2K Messages

 

user_23p2fr, That is great to hear! Thanks for sharing! We greatly appreciate you for your time and business with us. Before we let you go and if you have time, who do you currently use for mobile service and how much is your bill? Adding Mobile can save you money by switching from your current provider and you wouldn't even have to get a new phone. Plus, with the By the Gig option, you'd only be paying for the data you use based on your service needs. The savings calculator on the XFINITY Mobile website can give you a good idea on how much you can save. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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XfinityBrianH

Official Employee

 • 

1.1K Messages

user_23p2fr Thanks so much for giving us the opportunity to assist you with this issue. Please reach out to us again if you have any other questions or concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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