Visitor
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1 Message
Why can’t I remotely sign out of devices on Xfinity Stream? Why can’t customer “service” help?
On vacation, I signed into the Stream app, but I forgot to sign out. I looked for ways to manage my devices/sign out remotely, but I couldn’t find a way. Called customer service. What a joke. The first suggestion was to sign out of the app on my phone, and soo so would sign me out of all devices. Then “Shane” told me to go back to the TV and sign out there. It was in another state, which I made clear. After quite some time, she said that Xfinity doesn’t have the ability to sign out of devices “for security reasons.” She refused to let me speak to anyone else about the issue.
Can someone here help me?
CCSelena
Problem Solver
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892 Messages
4 years ago
Hello @user_e7ed8c and thank you so much for reaching out to us here via Forums. I am sorry to hear about the issues you have encountered with speaking to our agents over the phone. As far as them advising we do not have the ability to sign you out of devices, that is correct. I apologize.
I would suggest you changing your password to your online accounts and stream app as a safety measure. If you still have further questions, please send us a DM.
To send a "Peer to peer" DM message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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