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mike0856
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Monday, January 19th, 2026 5:37 PM

Why can't I activate Peacock Premium after I changed my Xfinity plan

I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it says I must activate Peacock by April 1 or around there. If I talk to Peacock, they say to contact Xfinity. If I talk to Xfinity, they say talk to Peacock. The entire sign up setup puts you in a loop

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5 hours ago

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XfinityGabriel

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5 hours ago

 

mike0856, Hi there! Thanks for taking the time out of your day to reach out. We appreciate you for your loyalty and can understand the inconvenience caused to put you into that loop to get that new Peacock subscription. I am sorry to learn about this experience. You've come to the right place. We are a team of experts that specializes in resolving Peacock issues such as this. We can help. Since you had Peacock through Xfinity previously, we will cancel your existing subscription prior to your next renewal date after you activate. When you originally signed up through XFINITY, did you sign up on one of our set-top boxes like in this link here?

 

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