Where is the Help? I can't get Peacock activated

Xfinity showed that I am activated under my subscriptions. But Peacock shows that I'm not. That was yesterday, before the so-called chat assistant re-did my plan which took her all day, and now, I can't even get into my Xfinity account, everything is errors. Her actions yesterday set off sending me a new Xumo box, which I didn't ask for, nor need since the one I currently have is fine and which I've only had a couple of months. The issue isn't the box, it's Xfinity & Peacock. And I still can't get into Peacock you guys don't recognize each other.  I  have NOW Streamsavers which includes Netflix, Apple & Peacock. The first 2 are fine. But I can't get into Peacock because they say I need to subscribe. So is anybody going to help?