3 Messages

Mon, Apr 26, 2021 3:46 PM

What is my "WPA Passphrase" - NOT the same as my "Wifi Password"!!!

I have tried the wifi password and it doesn't work when trying to get my Vizio TV connected to my router. I have verified the wifi password is correct by logging into my account here on xfinity.com/internethelp. Please tell me how to find my WPA Passphrase so I can connect my Vizio TV to my router. Thank you.


Official Employee


311 Messages

3 m ago


Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"



1 Message

10 d ago

Does xFinity support WPA pass phrase? I cannot connect my HP Printer to the WiFi.

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