J4o4y5c3's profile

New Poster

 • 

1 Message

Thu, Nov 26, 2020 8:00 PM

what is error (VM-16)

what is error (VM-16)

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

7 m ago


@J4o4y5c3 wrote:

what is error (VM-16)


Where/when do you see this error?  On what device?

New Poster

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1 Message

3 m ago

On my TV when I try to access on demand

ComcastAbbie

Official Employee

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321 Messages

3 m ago

@gougedman Thank you for reaching out to us on Xfinity Forums. This is an error for our OnDemand service. I would like to troubleshoot your services to see why it is coming up for you. 

 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

Visitor

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1 Message

12 d ago

Keep getting ERROR (VM-16) when trying to access On Demand

I have been able to access a couple of times this weekend and that is all. Please contact me at...

Teresa [Edited: "Personal Information"]

[Edited: "Personal Information"]

I have no Email at this time.

This comment was created from this reply

Official Employee

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146 Messages

We can absolutely look into this On Demand error further for you, @user_16cc11! Please send me a Message and we will be able to continue assisting you.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

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