Thu, Nov 26, 2020 8:00 PM
what is error (VM-16)
12 d ago
Bronze Problem Solver
7 m ago
@J4o4y5c3 wrote:what is error (VM-16)
Where/when do you see this error? On what device?
3 m ago
On my TV when I try to access on demand
@gougedman Thank you for reaching out to us on Xfinity Forums. This is an error for our OnDemand service. I would like to troubleshoot your services to see why it is coming up for you.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
Keep getting ERROR (VM-16) when trying to access On Demand
I have been able to access a couple of times this weekend and that is all. Please contact me at...
Teresa [Edited: "Personal Information"]
[Edited: "Personal Information"]
I have no Email at this time.
We can absolutely look into this On Demand error further for you, @user_16cc11! Please send me a Message and we will be able to continue assisting you.
To send a Message:1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.3. Type your message in the text area.4. Press Enter to send!