Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Yes.  There's been no change.

@XfinityDemetrise​ I have been with Comcast for 31 years. I have been having the exact same problem while streaming on my laptop over the last three weeks. I don’t understand why it is taking your engineers so long to address this issue.

@XfinityAmandaB​ 

OK.  Direct Message sent.  

Hello, and thank you for commenting on our Xfinity Community Forum thread. We appreciate you letting us know. Our engineering team is aware of this issue and is actively working on a fix. While we don't have any new updates at this time, any available updates will be shared once they become available.

@user_n1qgg3​  you should get consulting fees for your technical knowledge and effort in helping them fix the problem they created, that we all suffer through, for over a month now.  completely ridiculous and embarassing for them imo.

@user_n1qgg3​ I'm having similar issues. The RW and FF bar are all messed up and every recording starts from the beginning EVERY time. So you can't stop and come back or the entire show starts over. I read somewhere else in another thread that their engineers know. It was like a person was saying they were told engineers were working on it and it's a known issue while other Xfinity support people were still saying it's not a known issue. Makes me laugh.

Our Internet still show 300mbps in one location online and 500mbps in another. They couldn't increase our upload speeds without a tech coming and making calls. He needed to confirm we were in a NextGen speed area even though we had fast uploads for many many months and then they randomly slowed. He had to make a bunch of calls and they couldn't get the appropriate file to our modem on the backend. So he and I problem solved and he upgraded out Internet to super fast, we tested it and it pushed the file, then we reversed back to our slower (and more affordable) Internet and it stuck. Like, LOL, he's on the phone getting paid big bucks for a LONG time and the solution was to increase our speed to is pushes a new provisioning (cause they couldn't do it manually) and then change back to slower speed. 

Xfinity makes me laugh sometimes.

Anyway, I think someone on that thread mentioned an update to everything October 10th, if I'm remembering correctly. So only 4 more days if that's true LOL Otherwise, seems like a waste of time on here if they're just having everyone run through the basic "restart your computer" garbage. Best of luck everyone!

Yes that worked for me too

I am having the same problem, which has persisted for a several weeks. When I called last week, the frontline CS person connected me with someone from Advanced Tech Support, who told me that this issue had been reported and that they were working on. But the problem persists - and when I tried calling back this morning I could not get past frontline support, who insisted all they could do was troubleshoot my system. When that didn't work they said I needed to have a technician come out - which will no doubt be a waste of my and time and theirs, since the machine itself is recording properly and playback works fine on my connected TV. Hugely frustrating. This happens on both my Windows 11 PC and my Android phone.

@DAN.PET​ Yeah, same issue. Windows 11, fully updated Windows OS, fully update browser, cleared all the histories and such a couple of times over the last few days, doesn't work on Edge, Chrome, or Firefox. Recordings all restart at the beginning if you try to drag the slider, RW and FF don't work, etc.

The techs on here are better than Xfinity's other options, but this definitely needs to be escalated. Another post said the issue with Stream on TV's was "fixed". So maybe they're slowly fixing things. It's hilarious that some techs on here replying seem to confirm engineers working on it (at least for some devices) and others have no idea and just say there's no known issue. Like, don't they work from the same database and can't they see active issues? Kinda comical if they can't.

@jdawg90​ And here's the other thing I just noticed this morning: Once I've set a program to record and the recording is in progress, if I then try to stream it live, say, half an hour into the program, instead of picking up at that point in time the stream reverts to the very beginning - and won't let me fast forward.

@DAN.PET​ yeah, I noticed that with football last weekend. I had a game recording I didn't really care about and it kept kicking me back to the beginning when I tried watching live while it was recording. I deleted the recording and then I could watch live. 

Something is really messed up with it. I'd like to know what they were trying to change that triggered it all.

The login page for the billing side of things was horrendously glitchy last night, too. That happened a year or two ago where you literally couldn't log in for a long time.

Thank you for sharing your experience, have you still not seen any other signs of improvement with additional testing?

@Btomup​ it's the same for everyone with a laptop right now. I just want to watch Green Bay vs. Chicago on my computer while my kids watch their shows on the TV. But, alas, it's proving difficult because I set a recording for the game. What I find odd is if any online retailer or bank or any other company has issues, it's frequently fixed in minutes or hours. Xfinity takes forever, it seems. I'd like to know "why?" Probably because we have to keep paying regardless, so why would they have urgency? If there was a law where we didn't have to pay if we could show services aren't provided as per our contract, I bet they'd fix things faster. 

Desktop too. Tablets are ok. 

Thank you for reaching out here about that issue. Our engineering team is aware of that problem and are working on a solution for that issue. 

Not sure, but I first noticed it yesterday - and it's especially maddening if you're watching a long live sporting event, where you may need to pause & then resume later. "Resume" has been rendered inoperative.

All new part of this issue 

C'mon Xfinity, seems like it's getting worse now! Your customers are sad! Do something nice for people subscribed to TV having to deal with this over the last few weeks!

Hello user_v8efri! Are you still needing help with your playback in any way?

@DAN.PET​ 

No.  I've seen no change in my symptoms.  

Still the same problem!

I'm also having this same problem. Xfinity is ignoring its customers. How has this not been fixed yet?????

I have same problem as well.