Skip to main content
user_n1qgg3
1st Topic
1st Like
1st Reply

Visitor

 • 

4 Messages

10/01/2026 7:40 PM

Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11.

The Symptoms:

  • The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player.

  • The scrub bar registers as filled to the end (2:01:30), locking the playhead and making it impossible to seek forward through commercial breaks while watching behind real-time.

  • Looking at the Saved Recordings list, the metadata calculation is clearly broken—one recording displays an impossible duration of "3625min left" instead of the actual remaining broadcast time.

  • Once a broadcast concludes completely and converts to a static Cloud DVR asset, playback and forward seeking return to normal.

(Attaching screenshots showing the greyed-out fast forward button / pinned playhead, as well as the '3625min left' metadata error).

Troubleshooting Already Completed (Issue Persists):

  • Tested in both Google Chrome and Microsoft Edge on Windows 11 (identical behavior in both).

  • Cleared all site cookies, cache, and local storage data for xfinity.com.

  • Toggled Hardware / Graphics Acceleration off and on.

  • Attempted keyboard navigation shortcuts (Right Arrow, L).

  • Ran a "Sync DVR" command on our physical X1 equipment.

Crucial Detail: This issue is isolated to the web browser player. Playing the exact same in-progress recording on the Xfinity Stream iOS app works perfectly—the live buffer is recognized, scrubbing is fluid, and skip controls function normally.

This points directly to a manifest/metadata parsing bug in the web player rather than a client-side browser cache or network issue. Could an official Comcast/Xfinity representative please escalate this to the web platform engineering team?

Question

 • 

Updated 

1 hour ago

79

6

Oldest First
Selected Oldest First
XfinityDemetrise

Official Employee

 • 

556 Messages

6 days ago

Hi there @user_n1qgg3 Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Are you still experiencing this issue?

 

4

0

user_n1qgg3

Visitor

 • 

4 Messages

Yes.  There's been no change.

Like

Reply

6 days ago

0

XfinityAmandaB

Official Employee

 • 

3.6K Messages

user_n1qgg3 Thank you for letting us know, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 days ago

0

sayheykid

New Poster

 • 

12 Messages

@XfinityDemetrise​ I have been with Comcast for 31 years. I have been having the exact same problem while streaming on my laptop over the last three weeks. I don’t understand why it is taking your engineers so long to address this issue.

Like

Reply

6 days ago

user_n1qgg3

Visitor

 • 

4 Messages

@XfinityAmandaB​ 

OK.  Direct Message sent.  


Like

Reply

5 days ago

0

sayheykid

New Poster

 • 

12 Messages

6 days ago

I have the EXACT same problem streaming on my laptop over the last 3 weeks after 31 years with Comcast!!!!!!!!!!!

0

user_74n3yw

Visitor

 • 

1 Message

6 days ago

I am having the same issue for the first time ever. Last week I was able to fast forward and toggle the slider during a in  progress recording while watching on my Chrome browser. This week I am unable to. I have cleared cache, closed the browser, logged out and logged back in. Nothing changes.

1

XfinityMelinda

Official Employee

 • 

424 Messages

Hello, and thank you for commenting on our Xfinity Community Forum thread. We appreciate you letting us know. Our engineering team is aware of this issue and is actively working on a fix. While we don't have any new updates at this time, any available updates will be shared once they become available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 days ago

0

user_n1qgg3

Visitor

 • 

4 Messages

5 days ago

I wanted to provide a quick update for anyone tracking this or experiencing the same bug. I followed up via Direct Messaging with Xfinity support to see if this could be escalated, but unfortunately, the front-line workflow is entirely hardwired to physical equipment troubleshooting.

Despite providing a comprehensive technical breakdown upfront—proving via cross-platform testing (working fine on the Xfinity Stream iOS app, broken exclusively on the Windows/Chrome/Edge web portal) and clarifying that no modem or physical X1 DVR box is involved—the support session stalled out in a Tier 1 script loop. I was taken through identity verification, offered irrelevant modem resets/technician truck rolls, and asked redundant click tests.

Because front-line chat support lacks a pathway to escalate software manifest/metadata parsing errors without forcing hardware troubleshooting first, I have closed the chat session. Hopefully, the detailed symptoms captured in the initial post (the '3625min left' duration bug and greyed-out fast-forward on in-flight recordings) make their way to the web engineering team so a proper platform patch can be deployed.

2

StockBoy

New Poster

 • 

18 Messages

@user_n1qgg3​  you should get consulting fees for your technical knowledge and effort in helping them fix the problem they created, that we all suffer through, for over a month now.  completely ridiculous and embarassing for them imo.

Like

Reply

3 days ago

jdawg90

Contributor

 • 

97 Messages

@user_n1qgg3​ I'm having similar issues. The RW and FF bar are all messed up and every recording starts from the beginning EVERY time. So you can't stop and come back or the entire show starts over. I read somewhere else in another thread that their engineers know. It was like a person was saying they were told engineers were working on it and it's a known issue while other Xfinity support people were still saying it's not a known issue. Makes me laugh.

Our Internet still show 300mbps in one location online and 500mbps in another. They couldn't increase our upload speeds without a tech coming and making calls. He needed to confirm we were in a NextGen speed area even though we had fast uploads for many many months and then they randomly slowed. He had to make a bunch of calls and they couldn't get the appropriate file to our modem on the backend. So he and I problem solved and he upgraded out Internet to super fast, we tested it and it pushed the file, then we reversed back to our slower (and more affordable) Internet and it stuck. Like, LOL, he's on the phone getting paid big bucks for a LONG time and the solution was to increase our speed to is pushes a new provisioning (cause they couldn't do it manually) and then change back to slower speed. 

Xfinity makes me laugh sometimes.

Anyway, I think someone on that thread mentioned an update to everything October 10th, if I'm remembering correctly. So only 4 more days if that's true LOL Otherwise, seems like a waste of time on here if they're just having everyone run through the basic "restart your computer" garbage. Best of luck everyone!

Like

Reply

3 days ago

sayheykid

New Poster

 • 

12 Messages

5 days ago

Originally posted by user_1g37kz  IT WORKS!!!

1) Delete recording.

2) Go back to Live, select the program and start recording again.

3) Go to Saved/Recordings, at the bottom of the list, you'll find Deleted Recordings the latest of which is the one you just deleted - select Recover.

4) You now have 2 partial recordings of your program (hopefully without much lost in between) - but the first part will now function as a completed program allowing you to RWD/FF as normal.

(edited)

0

0

StockBoy

New Poster

 • 

18 Messages

5 hours ago

STILL NOT FIXED (for me) - 10/09/2026

1

0

forum icon

New to the Community?

Start Here