Watch TCM Problem

Signed up for TCM and it's working on the TV and streaming live, but Watch TCM hangs up at sign-in. I get the green checkmark splashscreen from Xfinity, but after that the Watch TCM screen attached appears. I had Xfinity folks look into it via chat earlier today, but it's still broken. Any help appreciated. - Scot

Responses

XfinityRichard

Official Employee

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1.8K Messages

1 year ago

Hi there, @jscotkey Thank you so much for your time and patience. I'm very sorry for the trouble that you are having trying to log into the Watch TCM, I know how frustrating this is for you. What device are you currently using to log into Watch TCM?-Richard

4

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jscotkey

New Poster

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5 Messages

1 year ago

Fixed it!

FYI and for future similar cases, I think it was the cookies/cache clearing that did it. Thanks!

Scot

1

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XfinityBenny

Official Employee

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790 Messages

@jscotkey Awesome, glad to hear you're logged in, thanks for confirming it worked! Happy streaming and have a great weekend.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Xfinity Stream Website

jscotkey

Watch TCM Problem

XfinityRichard

jscotkey

XfinityBenny

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