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Irish_One
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Saturday, May 19th, 2012 4:00 PM

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Watch ESPN iPhone App - Unable to play video

I am trying out the new Watch ESPN app on iPhone and when clicking on Watch Now I get an error message stating "Access to this content requires a television subscription.  Please contact your TV proider to subscribe".

 

Is there a seperate subscription required to watch on the ESPN app?

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leed17

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12 years ago

I'm having the same problem too - worked fine for a long time since we got the ipad2.  Now, all off a sudden since saturday it gives the dreaded message: access to this needs a tv subscription, contact your service provider.  i have uninstalled, reinstalled, etc.   I can watch espn on my tv, but not on ipad or computer.  Also checked it using a computer at work, and got the same message.  It's really been a pain, because I loved being able to watch on the ipad.

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CCJoe

Official Employee

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7.2K Messages

12 years ago

@leed17 wrote:

I'm having the same problem too - worked fine for a long time since we got the ipad2.  Now, all off a sudden since saturday it gives the dreaded message: access to this needs a tv subscription, contact your service provider.  i have uninstalled, reinstalled, etc.   I can watch espn on my tv, but not on ipad or computer.  Also checked it using a computer at work, and got the same message.  It's really been a pain, because I loved being able to watch on the ipad.

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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mofat3

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2 Messages

12 years ago

watch espn app sucks just working fine now I get same error Access to this content requires a television subscription. Please contact your TV provider to subscribe. https://login.comcast.net/h/tve_unauthorized_novideo.html

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mofat3

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2 Messages

12 years ago

only ch that works is espn3 I did everything prior to this msg still no go. Help me out Joe

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CCJoe

Official Employee

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7.2K Messages

12 years ago

@mofat3 wrote:

only ch that works is espn3 I did everything prior to this msg still no go. Help me out Joe

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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taison

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3 Messages

12 years ago

i am unable to sign into the WATCH ESPN app on my iphone it shows  "Access to this content requires a television subscription. Please contact your TV proider to subscribe". I deleted the app and reinstalled on numerous occasions. I have teh correct username and password and it still gives me that error message.

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taison

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3 Messages

12 years ago

I  am getting the same issue with my WATCH ESPN app, HBO GO app, and SHO anywehere app on my IPHONE..

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taison

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3 Messages

12 years ago

i am unable to access HBO GO AND SHO anywhere because of teh same issue..

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tdeshler

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2 Messages

12 years ago

I haven't had any trouble using the Watch ESPN app on my ipad while at home and logged on to comcast, but now I'm trying to use while in Scotland and I'm getting the "unable to play video" error. Do I have to be physically connected to comcast server for this to work? Seems like that would defeat one of the primary advantages of the app.

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JayInAlg

Gold Problem Solver

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24.6K Messages

12 years ago

@tdeshler wrote:
I haven't had any trouble using the Watch ESPN app on my ipad while at home and logged on to comcast, but now I'm trying to use while in Scotland and I'm getting the "unable to play video" error. Do I have to be physically connected to comcast server for this to work? Seems like that would defeat one of the primary advantages of the app.

No Comcast streaming channels, Partner networks or shows stream outside the US.

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tdeshler

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2 Messages

12 years ago

I answered my own question more directly by more closely reading the FAQs inside the app.

Can I access WatchESPN internationally?
At this time, WatchESPN is only available on U.S. domestic internet and wireless services.

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Drewryan

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3 Messages

12 years ago

I have done everything with watch espn. Nothing works. Still cant see it. I cant take it anymore! Says not authorized to view this content still. Ahh.

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Drewryan

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3 Messages

12 years ago

It works on my computer... Not my ipad. I've done everything and i need your help!!!!!

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Drewryan

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3 Messages

12 years ago

Joe!! What can I do? Need help my brother

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chuckyboy81070

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2 Messages

12 years ago

Since upgrading my iPad to iOS7, all channels in the watchESPN app say that I am not authorized and that it is unable to play video and to contact my provider.  the watchESPN app still works fine on my iPhone (also upgraded to iOS7) and I can watch all ESPN channels on my TV as well as using my computer at ESPN.com.  I have deleted the app from my iPad and reinstalled it.  Still doesn't work.  Logged out of the app then back in. Still doesn't work.  

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