Watch ESPN iPhone App - Unable to play video

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@jfellen wrote:

Joe

i have the same issue. I used to be able to wath ESPN and ESPN 2 on the iphone App, but now i keep getting error message to call subscriber as its not in my pckage. I am only able to view ESPN 3.

 

I have been working with someone at Comcast (xtn 17774) but after 5 days of troubleshooting still no fix

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Is ESPN working on your TV?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

I am also having problems with the espn now app I was able to watch espn on my iPad yesterday (1/1/2013) but not today getting the network not included in your subscription error. I am watching espn right now on my computer (Windows 7) from the xfinitytv.comcast.net link. I can watch it on my iMac using the same link, but if I try to go to watch espnnow.com I get the error that I need a subscription. On my iPhone I can't watch any espn channels. On both devices the dns servers are 75.75.75.75 and 76.76.76.76. I have uninstalled the app and reinstalled but still not working.  Our set top box works on espn. Any idea why the watch espn app and watch espn.com do not work?

Correction I can watch espn3 on my iPhone.  

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@Hpotter wrote:

Correction I can watch espn3 on my iPhone.  

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Do you have access to ESPN On Demand content that is on your cable box through your TV?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

It is available, but they are all for purchase. This has to be the lamest app. What good is it if you have to be on Comcast DMS servers? How can you do that when on cell network (AT&T for me)?

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@Hpotter wrote:

It is available, but they are all for purchase. This has to be the lamest app. What good is it if you have to be on Comcast DMS servers? How can you do that when on cell network (AT&T for me)?

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

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@Huscurry41 wrote:

Hi I'm having a problem with the watch espn app on my iphone. It doesn't seem to be working. I get an error message stating acces to the content requires a subscription even though I have one with comcast. what can I do to fix it

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Uninstall the app and then install it again.

Do you have access to ESPN On Demand content that is on your cable box through your TV?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

I have the same issue since one week ago. When I tried ESPN or ESPN2 I get this message: Unable to Play Video "This network is not included in your current television subscription. Please contact your TV provider to subscribe.

I been using Watch ESPN app since June 2012 without issues, also I can see the channels on my cablebox and ESPN On Demand. Who I can solve this? Thanks in advance ....

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@another_user wrote:

I have the same issue since one week ago. When I tried ESPN or ESPN2 I get this message: Unable to Play Video "This network is not included in your current television subscription. Please contact your TV provider to subscribe.

I been using Watch ESPN app since June 2012 without issues, also I can see the channels on my cablebox and ESPN On Demand. Who I can solve this? Thanks in advance ....

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

I'm having the same issues as everyone else. I was previously able to access Espn and Espn 2 on my IPad/IPhone but over the past month or so I get the same error about not having the channels on my tv subscription. I can access Espn going through the Xfinity site but also get the same error going through watchespn.com.

Any solutions yet.

I have tried uninstalling the app many times and it still doesn't work. Also I do have access to espn through my cable box. It's been a couple months now. What should I do?

yes ESPN works on my TV. I also can watch on the computer on Xfinity TV, but on the iPhone APP and iPad APP only ESPN 3 is working.

i still get error message "this network is not included in your current television subscription. Please contact you TV provider to subscribe"

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@cpapka524 wrote:

I keep getting the same message as other people. Unable to play content. Apparently I don't have the right subscription package, even though I have comcast on demand and internet. This problem just started too which I think is weird. Any help?

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

I keep getting the same message as other people. Unable to play content. Apparently I don't have the right subscription package, even though I have comcast on demand and internet. This problem just started too which I think is weird. Any help?