Watch ESPN iPhone App - Unable to play video

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@MegSU wrote:

Hi!  I'm trying to login and watch Wimbledon on the app or on my computer.  ESPN is saying that I must be on my home internet connection to watch?!?!?!?  

 

This is new.  I've used the app and my computer from the same location on numerous occasions.  Please help!  

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Try logging out and then log back in and then try again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

Ok, that worked!  My computer is now able to watch but the App is still not working...  😞

Sadly the App is much more important than my computer.  Any suggestions??

~Meg

On Adroid, I was able to get it to stream video and resolve the "Unable to play video - null" error by logging out and back in again (under settings).

I signed up for Comcast TV two days ago.  I am using a cable card with a TiVo Series 3.  That part is working well.

However, on watchespn.com and on the wathespn app on iPad and iPhone, I get the following error after trying to play espn or espn2 when I log in with my comcast account:

"Access to this content requires a television subscription. Please contact your TV provider to subscribe."

I uninstalled and reinstalled the app and that didn't work.  I emptied cache (on the computer) and that didn't work.  Anything else I can try?  Has my account just not registered the TV access yet?  I am able to watch espn from xfinitytv.com, but that doesn't help with the mobile devices.

Thanks.

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@byumark14 wrote:

I signed up for Comcast TV two days ago.  I am using a cable card with a TiVo Series 3.  That part is working well.

 

However, on watchespn.com and on the wathespn app on iPad and iPhone, I get the following error after trying to play espn or espn2 when I log in with my comcast account:

 

"Access to this content requires a television subscription. Please contact your TV provider to subscribe."

 

I uninstalled and reinstalled the app and that didn't work.  I emptied cache (on the computer) and that didn't work.  Anything else I can try?  Has my account just not registered the TV access yet?  I am able to watch espn from xfinitytv.com, but that doesn't help with the mobile devices.

 

Thanks.

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Try watching our ESPN feed from XFINITY.com/TV and let me know if you are getting the same error message.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

That is the Trick.

Had the Null error on my Droid 2 Global.  Did the logout and login and that did the trick.  One question.  Why is MNF blackedout on my device?

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@MattHaegele wrote:

That is the Trick.

 

Had the Null error on my Droid 2 Global.  Did the logout and login and that did the trick.  One question.  Why is MNF blackedout on my device?

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Due to rights differences, Monday Night Football is only available on ESPNnetworks.com and the WatchESPN application on tablets. 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

Hi,

I'm having trouble signing into my account on the iphone app - the app asks me to choose my provider, and when I choose comcast it asks me to log in.  I put in my login and password, I hit sign in, and the app just erases the fields.  It doesn't sign in, it just erases what I wrote. 

Help please! Thanks!

hello im having the same problem as byumark14.  I can watch it on xfinitytv.com but still get that air message on the app, I can watch espn3,  but not espn espn2 or espnu using the app

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@kpulliam63 wrote:
Hello I'm having the same problem as byumark14. My phone app says unable to play video call TV provider but i can watch on xfinitytv.com please help

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

alright so looks like its getting closer.  it isnt saying that anymore,  but as it opens it will just freze.  still no call?

Joe

i have the same issue. I used to be able to wath ESPN and ESPN 2 on the iphone App, but now i keep getting error message to call subscriber as its not in my pckage. I am only able to view ESPN 3.

I have been working with someone at Comcast (xtn 17774) but after 5 days of troubleshooting still no fix

Im having the same issue as well.... Cant watch ESPN on the Watch ESPN app on ipad. Says I need subscription (Which I already have). Comcast, PLEASE help us!