U

Visitor

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2 Messages

Wednesday, March 8th, 2023 1:05 AM

Volume problems with Roku Xfinity stream app.

​Randomly on several of our Roku devices when watching Xfinity stream, the volume will go either low or high or become distorted. If we go back out of the channel and then go into the channel again it fixes itself. I've tried removing and reinstalling the channel.​

XfinityNico

Official Employee

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522 Messages

16 days ago

Hello @user_f7b2d9, thanks for reaching out for help on our forums! We appreciate you taking the time to bring this problem to our attention. We are definitely aware of this issue and our engineers are working to get this resolved. There is no estimated time of resolution to provide at the moment, but this will later be fixed with a future software update. 

Visitor

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1 Message

12 days ago

I am having same issue on tv no sound bar ROKU mod. 3910x been doing it for a while thought maybe it was the ROKU till I seen these post. Same fix as others listed back out of app go back in ok for a while.

XfinityKei

Official Employee

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290 Messages

Hi @user_d1a65e, Are you still having this issue with your sound bar?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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