davelikesfish's profile

New Poster

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6 Messages

Sun, Dec 8, 2019 4:00 PM

Video Quality When Watching On Demand on PC

Hello, I'm hoping I'm posting in the appropriate place. What I want to know is why I can't watch On Demand movies in High Quality on my PC? I have plenty of internet speed. My speed test showed 800-900 mbps. My video card and processer are fast enough too. On High Quality I get Digital Distortion and eratic jumps. I have to set the quality manually to Low quality to watch. If I let it set to Auto it will try to play in High quality and will play distorted. Does anyone know why or have a solution? Or do you know where I can find the answer? Thank you

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Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago


@davelikesfish wrote: ... On High Quality I get Digital Distortion and eratic jumps. ...

If you are using the Chrome browser, turn off its hardware acceleration, there's an incompatibility of some sort. Click chrome://settings/system, move the "Use hardware acceleration when available" slider to off, then close Chrome and restart it.

New Poster

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6 Messages

1 y ago

Oh that’s great. Yeah I’m using Chrome. I’m not at my PC right now but I’m sure you got me the right fix. Thanks a lot for your help.

New Poster

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6 Messages

1 y ago

Hi again. This helped. The video is clearer but the movie is playing like jumping frames. Do you know what I should try next? Thanks
BruceW

Gold Problem Solver

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22.3K Messages

1 y ago


@davelikesfish wrote: ... Do you know what I should try next? ...

Try another browser? If that doesn't help, you might want to check out Connection Troubleshooting Tips.

New Poster

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6 Messages

1 y ago

I was wondering about Flash too. Chrome says it won’t support Flash after the end of December. Then what?

New Poster

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6 Messages

1 y ago

Movies won’t play at all on any other browser I try. Even when I ok Flash I get a message saying ‘sorry your entertainment won’t play at this time’. Why is this so difficult? If I’m paying for this shouldn’t it be easy?

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