very frustrated with Xfinity today & still no XB10 modem for me

So frustrated right now.

I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco.

The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock.

After driving almost 10 miles I arrived at the Daly City Xfinity store, walked in with my XB8 and after being asked “how can I help you” I replied, I would like to exchange this modem for the new XB10 modem.

The Xfinity store rep asked me “do you live in San Bruno?” 

I replied, NO.

The Xfinity store rep then told me that the XB10 was only available to customers living in San Bruno and not available to customers living in San Francisco. He said the XB10 would not be available in San Francisco until the end of the year.

For almost 25 years I either managed or worked in customer service. 
 
The reps that answer calls & chats at Xfinity.com apparently do not receive proper training or they would know what to tell customers as to avoid people like me getting really upset after  driving 20 miles for nothing.

Really disappointed,