Upgrade to Peacock Premium Plus not reflected in Peacock app

I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month.

This change was reflected immediately on the xfinity website everywhere I looked.

The change was also listed as Active immediately.

When I go to Peacock app on any device or log onto peacocktv.com, my subscription level is still Premium.

I have canceled the order and reordered. I have uninstalled and reinstalled app on numerous devices.

I've signed out all devices via peacocktv.com.

Nothing has worked.

I'm only interested in the upgrade for the world cup, so hoping someone has a solution!!!!

Thanks,

BR

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user_srj5co

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1 Message

8 days ago

Trying to upgrade peacock to no ads

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Hey there user_srj5co, and thanks for reaching out here on the community forum! You can find steps to upgrade to Peacock Premium Plus on our support page here.
Please let us know if that does the trick or if you hit any speed bumps while trying upgrade!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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6 days ago

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XfinityEmilyB

Official Employee

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3K Messages

7 days ago

user_a7gin1 Thank you for posting on our community forum so we can help you upgrade to Peacock Premium Plus and enjoy the World Cup! I want to make sure you're logging into the correct Peacock Profile that you upgraded through the Xfinity site. Please follow these steps to unlink your Email and set it back up.

Go to the StreamStore through xfinity.com/yoursubscriptions.
Click Help & more info and click Unlink Peacock account
After clicking Unlink Peacock:

You’ll have to confirm the Peacock account you want to use.
Select No, please use another account to use a different email.
Enter the email you’d like to use.
Select Continue then sign in and activate your subscription.

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user_a7gin1

Visitor

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2 Messages

2 days ago

Update. For my particular situation, nothing seemed to work. It just took about a day for Peacock to catch up with the change.

(edited)

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Xfinity Stream Website

user_a7gin1

Upgrade to Peacock Premium Plus not reflected in Peacock app

user_srj5co

XfinitySean

XfinityEmilyB

user_a7gin1

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