rsreji's profile

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11 Messages

Thursday, January 11th, 2024 1:56 AM

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Unable to watch Xfinity Stream on Apple TV or Desktop computer connected to Home WiFi

Hello Xfinity,

Even though I have connected to home internet/Wifi network I am unable to watch movies at xfinity stream, using Apple-TV or even my desktop computer.
I have a brand new Xfinity Gateway modem + router installed about a week ago.
Please assist.

Visitor

 • 

11 Messages

11 months ago

Using an Apple TV HD 2021, connected to my home Wifi and getting the below error:

This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like.

Visitor

 • 

11 Messages

Visitor

 • 

11 Messages

10 months ago

No luck yet - after chatting with multiple support agents, online.
Is there someone from advanced tech team that can help troubleshoot this please? @Xfinity Support @Tier 2 Tech @Tech-Help @Tech @Tech-Savvy-Srs 

Thanks.

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