user_n8plkt Good afternoon! We appreciate you reaching out to our Xfinity Forums Team regarding the experiencing you are having with your TV services. I'm happy to help you get this cleared up. I have some questions that help identify the next step in troubleshooting. I look forward to working with you today!
-What type of device are you on that you are getting this error message?
-Have you tried any troubleshooting steps on your end?
XfinityKassie
Official Employee
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4 days ago
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