New Poster
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1 Message
Unable to watch certain episodes of a program
When streaming on my laptop, the message "Connect to in-home WiFi to watch" pops up on certain episodes. I'm able to watch other episodes on my WiFi. This has been occuring on several different programs. Most of them I can watch - a few have this message and I'm unable to watch.
Responses
Rustyben
Expert
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24K Messages
6 m ago
moved post to streaming website area of the forum. does a smart phone/tablet connected to the same wifi have the same problem?
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ComcastGabe
Official Employee
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202 Messages
6 m ago
Hi, @Luigi3! Thank you for reaching out and for patiently waiting for a response. I am sorry to learn that you are experiencing that message and can understand the inconvenience that this can cause you. You have reached the perfect place for help! Can you tell me if you can confirm if you’re experiencing this on multiple devices?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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