Luigi3's profile

New Poster

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1 Message

Wed, Dec 16, 2020 3:00 PM

Unable to watch certain episodes of a program

When streaming on my laptop, the message "Connect to in-home WiFi to watch" pops up on certain episodes. I'm able to watch other episodes on my WiFi. This has been occuring on several different programs. Most of them I can watch - a few have this message and I'm unable to watch. 

Responses

Rustyben

Expert

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24.1K Messages

8 m ago


@Luigi3 wrote:

When streaming on my laptop, the message "Connect to in-home WiFi to watch" pops up on certain episodes. I'm able to watch other episodes on my WiFi. This has been occuring on several different programs. Most of them I can watch - a few have this message and I'm unable to watch. 


moved post to streaming website area of the forum.  does a smart phone/tablet connected to the same wifi have the same problem?

Official Employee

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243 Messages

7 m ago

Hi, @Luigi3! Thank you for reaching out and for patiently waiting for a response. I am sorry to learn that you are experiencing that message and can understand the inconvenience that this can cause you. You have reached the perfect place for help! Can you tell me if you can confirm if you’re experiencing this on multiple devices?

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