Contributor
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67 Messages
Unable To Watch $1 Movie Rental - Error - ENT-22018
OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), tried again, still the same error.
I then unplugged my router and modem several minutes, tried again, still not able to watch. Restarted the comcast box again, still unable to start the film. Also, I am using an ethernet cable connection which allows me to watch other shows, etc thru the comcast box so I know it is not the connection. Also, there are no outages reported for our area at this time so I think I have done all the self checks multiple times and to no available.
We rented the film last evening and it is showing as being available until early Tuesday morning. Any suggestions, solutions would be greatly appreciated?
DoverPARon
Contributor
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67 Messages
9 days ago
I now have less then 24 hours to watch a film that your system indicates was rented but simply will not start despite multiple self troubleshooting methods since Saturday. Trying to get thru to someone by phone is a total waste of time. Are there any Comcast reps that monitor this forum?
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XfinityMarshante
Official Employee
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1.1K Messages
8 days ago
Hello @DoverPARon, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues when trying to watch a movie rental. I completely understand how frustrating that can be, especially after a long day when you’re just trying to relax and enjoy a good movie. Thank you for taking the time to share the troubleshooting steps you’ve already tried; I appreciate the effort you’ve put in. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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