Unable To Watch $1 Movie Rental - Error - ENT-22018

OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), tried again, still the same error.

I then unplugged my router and modem several minutes, tried again, still not able to watch. Restarted the comcast box again, still unable to start the film. Also, I am using an ethernet cable connection which allows me to watch other shows, etc thru the comcast box so I know it is not the connection. Also, there are no outages reported for our area at this time so I think I have done all the self checks multiple times and to no available.

We rented the film last evening and it is showing as being available until early Tuesday morning. Any suggestions, solutions would be greatly appreciated?