Unable to unlink Peacock Premium

I’m having an issue with a Peacock entitlement/link associated with my Xfinity account.

I previously activated Peacock Premium through Xfinity and later tried to upgrade to Premium Plus, but the upgrade never worked. After contacting Xfinity chat support about the issue, my account was reset/reprovisioned several times. Xfinity now only shows “Activate Peacock,” while Peacock still shows my subscription as managed through Xfinity.

At this point, I would simply like the Xfinity link removed so I can manage Peacock independently.

1. Xfinity shows Peacock as not activated and only gives me an “Activate Peacock” option. I also keep receiving emails and app alerts asking me to activate it.

2. Peacock already shows an active subscription through Xfinity and states that my subscription is managed by Xfinity.

3. There is no “Unlink Peacock” or “Unsubscribe” option anywhere in my Xfinity account.

4. Xfinity chat agents have told me that Peacock is not activated on their side, so they cannot cancel or unlink it. One agent said the issue had been escalated to technical support, while another later told me there is no such thing like backend tech support.

5. Peacock support told me that because the subscription is associated with Xfinity, only Xfinity can remove the entitlement.

Could someone please check why my account still seems linked to Peacock even though Xfinity shows it as not activated, and help me get the link removed? Or would calling Xfinity support or visiting a store be better for this issue?