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Monday, November 4th, 2024 3:54 AM

Unable to serve content

Your streaming function is completely unable to deliver content. This is not a problem that any other streaming service I use has, only Xfinity.

And no, it is not a networking or connectivity issue, nor is it a bandwidth issue, nor is it a networking issue.

It is solely and completely an Xfinitity streaming problem.

Now, I would be surprised if you were throttling content from your streaming service over your own internet service. One suspects that unlike other streaming providers, you just don't have enough servers for your customer base.

At the end of the day, it means I have "purchased" (I am sure your TOS state that "purchased" doesn't mean I actually own the content and that you can block or remove that content from my account for any reason) content from your company that I cannot access, download, or even--and this is the kicker--even watch in any meaningful way.

I look forward to the bot response telling me to check my internet settings (they are fine), or to use a direct connection (I have one), or some other pointless response that is the corporate equivalent of a shrug.

I certainly will not ever "buy" any more content from Xfinity, but instead go to other companies that can actually provide the service that they advertise, because Xfinity sure as hell can't.

3 Messages

17 days ago

Oh, and for when the bot eventually responds, 600 down, 120 up, and other providers can serve HD video without a problems, so things that make you go "hmmmmm"

Official Employee

 • 

1.7K Messages

Good evening @user_sli7c1, and thank you for reaching out on our Community Forums with your Streaming concerns, we appreciate it. I see that you are having trouble with our streaming service and confirmed that it is not a networking or connectivity issue. We understand your frustrations and assure you that our team is here to help. I want to assure you that we do not throttle our customers and that our team here is made up of live dedicated agents, and not bots so you will be working with real people on this platform. 😀

 

We are happy to help with your streaming concerns further. To better assist, can you tell us a bit more about the issue you are experiencing streaming on our website? For example, are you experiencing freezing or buffering? Are you experiencing any error codes or messages? Is this happening on the Stream app as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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