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user_jhu4t0
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Visitor

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1 Message

10/17/2026 4:20 PM

Unable to see, manage, or unlink Peacock account on Xfinity Website

I am unable to access the peacock premium subscription that is included in the platinum member benefits. 

the offer says that is is active and that I need to activate it through the streamstore. however the option to activate it is note present one to attempt that action. I am also unable to manage the subscription or unlike the existing account.

This issue began after making changes to our existing internet service a few months ago and has not resolved on it own. 

prior to this change we were able to use the included service with no issue.

Question

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Updated 

13 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

2 days ago

Good Morning, @user_jhu4t0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to manage, and see the Peacock Subscription. I would be more than happy to further troubleshoot with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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XfinitySara

Official Employee

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3K Messages

13 hours ago

Alright, @user_jhu4t0 - A quick chat with our backend Tier II support team led to a resolution by the necessary billing code being added to your account. We appreciate your time on this, and if you ever need us down the road, feel free to create a new post! We'll always do our best to support you and your household however we can :)

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